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4 Easy Ways to Improve Social Media Engagement with Your Audience

Relationships of all types take work. Imagine striking up a new friendship, only to ignore all of that person’s texts and phone calls, and then to feel angry when they no longer want to be your friend. 

That’s how your potential customers feel when you neglect to communicate with them through meaningful engagement. Posting regularly about your business, and about yourself, on social media and interacting with your audience will enable you to create the traffic you need for your business to thrive.

Increasing social media engagement and building a community online is a free way to build trust with your audience, and if people trust you, they are more motivated to buy from you. Know your audience, find out where they spend their time, and nurture that relationship.

1. Promote Blog Posts on Social Media

By referencing those blogs you worked so hard to create through social media posts, you are driving your customers to your site to read them. This, in turn, boosts your SEO and further establishes you as an authority in your space, in the eyes of both your customers and search engines. In addition, by giving your audience a “sneak peek” of the blog’s content, you add some free value. This helps prove to your audience you are a trustworthy and knowledgeable source of information, and motivates them to go onto your website if they like what they see.

2. Use Your Brand Voice To Talk To Your Followers

Sharing your specific voice with your audience allows them to see your business’ personality and get a glimpse of what it might be like to work with you. Your brand’s voice immediately differentiates you from your competitors, and, if used correctly, shows that you care about your followers.

Through posts that aim to relate to your audience and conversations in the comments, you are able to make meaningful connections. Those connections turn into brand loyalty which turns into more profits for your business.

When posting to engage, don’t hesitate to promote “tagging” with your followers. Tagging your loyal customers, your biggest fans, and other small businesses can broaden the organic reach of your business to new people. It enables you to grow your following and bring more potential clients into the know. Encourage your followers to tag your social media handle too in order to organically reach more viewers.

3. Run Polls and Request Feedback

Polls are a quick and simple way to interact with consumers and increase social media engagement. At this point, just about every social media app has a polling feature, which in itself shows how important and popular this tactic is. Here are some key reasons you should be polling your followers, if you aren’t already:

  • Polls are a convenient way to get your audience hooked instantly. For instance, if you are a CPA, your poll could be “do you use an accountant or a website to do your taxes?” Then, following the poll, you could offer that already engaged viewer some content on why seeking an accountant is preferable. 
  • Polls help your business move in the direction of the marketplace by asking your audience to choose between two potential new products you may offer in the future.
  • Polls are an efficient way to ask for customer feedback. By doing this, the audience sees that your business cares about their input and your brand becomes more trustworthy in their minds. 

4. Include Short-Form Informational Posts

Referencing relevant outside articles and content, and sharing a short excerpt or your own take, along with the link, can be a quick way to get your audience involved. The idea at first probably seems foolish, as you are intentionally sending your audience to an outside website. However, by sharing thought-provoking content as short, easy to digest posts, you are showing yourself to be an authority in your space. And, just think of the conversations that might take place in the comments, or the shares your page might get!

Social media gives your audience a window into your business, and you get a look into your customers in return. Anyone in customer service will tell you that the more you know about your customers, the better experience it is for all parties. The next time you post, make it with the intention to engage your audience, provide them with value, and get them coming back for more.

Looking for more ways to improve your social media engagement? Reach out for help anytime!

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Charlotte Law Firm Marketing Lead Generation Local SEO PPC Search Engine Optimization Tips SEO Tips Small Business Marketing Social Media Marketing

Law Firm Marketing 101: An Essential Guide for Family Lawyers

These days, it’s not enough that you have an office to meet clients. You have to have a strong online presence. Check out this guide on law firm marketing.

Every lawyer who ventures out on their own has a vision of a bustling practice and nailing one case after another. In reality, most find themselves with less action and more thumb-twiddling, than they’d like to admit.

The field of law, including family law, is a saturated and competitive industry. Why are your competitors getting more business than you are? What are they doing that you aren’t?

One of the most effective ways to build your practice is to have the right digital marketing strategy. After all, 85% of people hit the internet when they’re looking for local businesses, so a strong online presence goes a long way.

For a more effective and revenue-boosting strategy, check out these law firm marketing tips.

Family Law Firm Marketing Tips for Your Digital Strategy

Using the online world to gain business requires a few elements. You need people to know who you are. You need them to find you. And you need to be able to convert them to clients. Start with these steps.

1. Make It Easy

Before you jump headfirst into trying to get more visitors to your site, make sure your site has what it takes to convert those visitors into clients. Your key goal should be to make it easy for clients to make that conversion.

First, you need to guide clients toward taking the next step. Every page of your site should have a call-to-action. For instance, maybe you have a page about custody arrangements in divorce. At the end of the page’s content, invite users to contact you about their own custody case. Display a button they can click to do this.

Next, make it as convenient as possible for them to get in touch with you. The days of instructing clients to call you during hours of your convenience are over. Offer a way for them to contact you online with their questions. With that information, you or your staff can call them when you’re in the office.

2. Know How to Use Social Media

Every marketer talks about the importance of social media marketing today. They’re right, it is important, but it’s not just about whether you have it: it’s about how you use it.

On your social media pages, you should focus on spreading information. Your posts shouldn’t sound like sales pitches, because readers will tune out in a heartbeat.

Instead, your goal on social media should be to establish yourself as a trusted expert in your field. If you do this, you’ll be the one people will turn to when they need a lawyer.

3. Get Your Speed Up

It’s not just the content of your website that matters but the technical performance as well. After all, do you stay on a site that isn’t loading or one that doesn’t work well? Neither will your clients.

One of the key statistics you need to check is your website speed. If your site doesn’t load within two or three seconds, about half of users will head elsewhere.

When users leave your site so quickly, it raises your bounce rate which hurts your search engine optimization, or SEO. Even those users who stay are already starting to get frustrated, so they won’t have the best impression of your site.

4. Blog and Blog Well

Blogging is an important way to improve your digital marketing. The frequent updates and valuable content will improve your search engine optimization, and each blog post is providing content for your social media pages.

Those are just the benefits you get from posting each blog. When people actually read them, your articles will display your knowledge as an expert and will establish a connection with the reader and a growing trust.

Of course, not all blogging practices will give you the same benefits. Make sure you post blogs on a consistent basis and that the content is valuable and well-written. Focus on topics your clients really want, like tips for negotiating a custody agreement.

6. Get On Camera

If you don’t already use videos in your digital marketing strategy, now is the time to start. Videos are an engaging medium that users love, and there are so many ways to use them to market your firm.

You can start with simple “talking head videos,” in which you’re sharing your knowledge about a particular subject. You could also use videos to share a tour of your office or to discuss your recent interesting cases (with confidentiality of course).

After you have a video ready, post it everywhere. We’re talking about YouTube, your own website, and your social media pages as well.

7. Get Help from the Past

There’s a lot of trust involved when a client chooses a lawyer, and especially a family lawyer. One of the best ways for new clients to see that you’re trustworthy is to hear it from your past clients.

Encourage your happy clients to post reviews for you on Google, Yelp, and other sites. You can even ask them for a brief testimonial that you can post online. In many cases, reviews and testimonials are a client’s deciding factor when they choose their lawyer.

8. Prioritize Local Search Engine Optimization

One of the most common mistakes local businesses make is forgetting about local SEO. For instance, they optimize their site for keywords like “family lawyer” and “family law firm” rather than “Charlotte family lawyer” or “family law in Charlotte.”

As a law firm, attracting site visitors in California might help your statistics but it won’t bring you clients. Be sure to incorporate local SEO into your digital marketing strategy.

Building Your Client Base

Many lawyers think that if they do good work, the clients will follow. That’s not often the case. As you build your reputation as a great lawyer, you still need to spread the word about your business. The law firm marketing tips above are a great start.

If you’re ready to really jumpstart your growth, contact our digital marketing experts for a more comprehensive plan.

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Kristy is an Assistant & Coordinator of Awesome. She has worked extensively in academic administration and brings a varied wealth of knowledge. As a self-starter, she is ready to take on news projects and see them through to completion. Always curious, Kristy is an avid researcher and delights in the challenge of learning new skills.

When Kristy isn’t organizing or researching something, you can find her listening to a true crime podcast, re-watching How I Met Your Mother or The Big Bang Theory and coming up with some crazy shenanigan for her family’s next adventure.

5 INTERESTING FACTS ABOUT KRISTY

  1. Kristy prefers the Harry Potter books over the movies. Her favorite book is The Prisoner of Azkaban and her favorite character is Luna Lovegood. Ravenclaw house. She just started her 8-year-old son on listening to the books.
  2. Kristy has a nail technician license, esthetician license, medical assisting certification, associate degree, and bachelor’s degree. She didn’t get her full cosmetology license because she can barely do her own hair, she shouldn’t be trusted with someone else’s.
  3. She doesn’t know how to gamble but is originally from Las Vegas, Nevada. She moved to Colorado three months before her 21st birthday.
  4. Her high school graduating class consisted of only 20 people.
  5. Kristy loves gift giving. One of her great joys in life is finding the “perfect” gift.
Kristy Elias